Privacy Policy

Information We Collect

We may collect information that you provide directly to us when you use the Carezone website, create an order, submit a form, contact us or otherwise interact with our services.

• Name and contact information such as phone number and email address.
• Billing and shipping information required to process and deliver orders.
• Information related to products you purchase, request or view.
• Messages, inquiries and information submitted through our website forms.
• Technical information such as browser type, device information, IP address and website usage.

How We Use Your Information

We use the information we collect only where reasonably necessary to operate our website, provide our services and improve the Carezone customer experience.

• Process, manage and fulfil customer orders.
• Provide customer support and respond to inquiries.
• Communicate important information about orders or services.
• Improve our website, products and user experience.
• Maintain website security and prevent misuse, fraudulent activity or technical problems.
• Meet applicable legal, accounting and regulatory requirements.

Orders & Payment Information

When you place an order through our website, we collect the information required to process that transaction, arrange delivery and provide customer support.

Payment transactions may be processed through third-party payment providers. Where a payment provider processes your payment directly, its own privacy and security practices may apply to the payment information it receives.

Cookies & Website Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain shopping cart sessions and better understand how visitors use the website.

Some cookies may be necessary for the website and online store to function correctly. Other cookies may be used for analytics or other optional website features.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect some website features or shopping functionality.

Sharing Your Information

We do not sell personal information. We may share information with service providers only where needed to operate our website, process transactions, fulfil orders or provide related services.

These providers may include:

• Payment and transaction service providers.
• Delivery, shipping or logistics providers.
• Website hosting and technical service providers.
• Analytics, security or website functionality providers.
• Professional advisers or authorities where disclosure is legally required.

Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, misuse or loss.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Customers should also take reasonable precautions when sharing information online.

How Long We Keep Information

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, resolve inquiries, maintain business records and meet legal or regulatory obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Your Privacy Rights

Depending on applicable law, you may have rights relating to the personal information we hold about you.

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of certain personal information, where legally permitted.
• Object to or request limitations on certain uses of your information.
• Withdraw consent where processing is based on your consent.

Some information may need to be retained where required for legal, accounting, fraud prevention or legitimate business purposes.

Third-Party Websites

Our website may include links to websites, platforms or services operated by third parties. Carezone is not responsible for the privacy practices or content of websites operated by other organisations.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

When the policy is updated, the latest version will be published on this page and the “Last updated” date may be revised accordingly.

Contact Us

If you have questions about this Privacy Policy, the information we collect or a privacy-related request, please contact the Carezone team through our official contact page.